On this week’s SBAM Weekly Podcast, Michael Rogers talks with Megan Anders, General Manager and VP of Frame Industries, Inc., also known as Chelsea Plank Flooring. They are VIP members of SBAM. The three decade old company produces solid pre-finished U.S.-sourced hardwood at a rate of about 10,000 square feet daily. The company also manufactures transition moldings and custom treads. “I would say one of the things that have really put us in a strong position is listening and taking seriously feedback from our customers and our dealers, and some of that is opportunities for improvement, and others are just listening to things that our customers want, things they’re looking for, color trends, and also listening to our employees,” she says. “They’re the ones that are out there making the flooring every day, and they have a lot of valuable feedback that we can take seriously to improve our process or improve the end product.”
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