Customer service expert John DiJulius talks with Michael Rogers about implementing world class customer service and using it as a springboard to small business success. Listen today at 10 a.m., 3 p.m. and 8 p.m. …
Kirk Steudle, director of the Michigan Department of Transportation, talks about the importance of an excellent transportation infrastructure to small business success. Listen today at 10 a.m., 3 p.m. and 8 p.m. today on the …
From SBAM's national affiliate, NSBA:Following months of back-and-forth debate over employee payroll tax cuts, the gridlocked Congress appears poised to extend the current two percent cut through the end of the year. Congressional leaders announced a …
From SBAM's national affiliate, NSBA:As NSBA reported last week, the Equal Employment Opportunity Commission (EEOC) has come out with a new policy that any employer requiring high school diplomas would be unlawful under the Americans …
Valentine’s Day can be an important time for any small business. Look at your market to see whether there are any ways that you should be positioning your products or services to meet the needs …
Originally published by SBAM partner AdvanceHR.Many employers look at Workers' Compensation as just another unavoidable cost of doing business. It's usually one of those out-of-sight, out-of-mind issues when rates are low. It's not until employers …
Registration is now open for the 2012 Michigan Environmental Compliance Conferences, conducted by the Michigan Department of Environmental Quality. The conferences will be held April 26 at the Treetops Resort, Gaylord; May 1 at the …
Michael Rogers interviews Justin Swan of Organicycle, a west Michigan company doing innovative work in organic waste disposal for small businesses. Listen at 10 a.m., 3 p.m. and 8 p.m. today on the Michigan Business …
Michael Rogers talks with Todd McCrackin, president of the National Small Business Association (SBAM's national affiliate) about the Year-End Economic Report. Listen at 10 a.m., 3 p.m. and 8 p.m. today on the Michigan Business …
Guest article by business consultant Tom BorgEvery organization receives complaints. The key is turning a complaint into win-win situation. Too often employees and managers take the customer’s complaint personally and get defensive. It would be …
(From SBAM’s member-only Focus on Small Business magazine)Gary Kushner, a nationally-known small business benefits expert and owner of Kushner & Company, was a guest on a recent SBAM “Business Next” audio seminar program. In this …
Profile of an innovative Upper Peninsula small business owner who is proving he can make money manufacturing in Michigan rather than China. SBAM's Vice President Communications Michael Rogers talks with David Ollila of Marquette Backcountry …
From SBAM's national affiliate, NSBA:On Nov. 17, 2011, the Equal Employment Opportunity Commission (EEOC) Office of Legal Counsel issued an “informal discussion letter” stating that an employer requiring high school diplomas would be unlawful under …
Do you have enthusiastic employees? People who are excited to do their jobs and contribute whatever they can to further your business? If you are like most entrepreneurs, you don’t.But you can reverse this situation …
Do you have enthusiastic employees? People who are excited to do their jobs and contribute whatever they can to further your business? If you are like most entrepreneurs, you don’t.But you can reverse this situation …
Listen at 10 a.m., 3 p.m. and 8 p.m. today on the Michigan Business Network. Listen to archived programs anytime at your convenience on your PC or mobile device by going to the Business Next …
The Michigan Strategic Fund and the Michigan Economic Development Corporation (MEDC) announced a public hearing to accept questions and comments regarding the new Pure Michigan Venture Match (MVM) Fund. The hearing is scheduled to take …
Question: We were wondering if you had any suggestions regarding how we could promote more innovation in our business. We own a small manufacturing plant and have down time that could be put to use …
