Improving your employees’ customer service skills! Advice Friday on the free Business Next audio seminar

SBAM’s Michael Rogers talks with business consultant Tom Borg about phone answering techniques for your small business, the importance of greeting customers at the door and appropriate ways to deals with customer complaints. Also on Friday’s show, Ken Cauley, Entrepreneurs Organization Detroit Global Student Awards Chairman, talks about the Aug. 1 deadline for entries in their student entrepreneur competition.

Listen Wednesday at 10 a.m., 3 p.m. and 8 p.m. on the Michigan Business Network. SBAM members can log in and listen to archived programs anytime on a PC or mobile device by going to the Business Next show page.