Using AI in Training

Everyone is talking about AI! Artificial intelligence is changing our landscape on every level. In the training world, facilitators are starting to rely on its benefits. Here is your cautionary warning and some things to look out for when using AI for training:

1. Clearly Define How It Is To Be Used: Before integrating AI into training, it is important to clearly define the objectives and desired outcomes. This ensures that the AI system is designed and trained to meet specific training needs. One of the biggest challenges with AI and usage is that it is an open market now. There are no rules regarding how it operates, but do not let that stop you from having integrity regarding your training processes. Create a policy or procedural process for the usage of AI and integrating it with learning. Just because it is an open market, does not mean it will not get regulated later. When that happens, you will be well ahead of a lot of your competitors who are enjoying the spoils now with no oversight.
2. Ensure Quality and Diversity of Information: AI excels at content curation, helping you wade through massive amounts of information to identify high quality sources. AI models rely on substantial amounts of data to learn patterns and make accurate predictions. It is crucial to ensure that the data used for training is of high quality, free from biases, and represents the diverse range of scenarios that may be encountered in training. If you use AI for research, seek multiple sources of information. For example, if AI tells you something about leaders in the 21^stcentury, look for multiple sources of information to back it up. ATD is the premier training and development organization committed to the advancement of the learning discipline. Other organizations like SHRM and of course ASE, provide reliable sources of information regarding the latest trends in training and development.
3. Continuously Evaluate and Update The Model: AI models need to be continuously evaluated and updated to ensure their effectiveness and accuracy. Regular monitoring and feedback from trainers and trainees can help identify areas for improvement and refine the AI model accordingly. Add questions to your evaluations for class to ensure learners have an active part in your usage of AI. Just as the internet needs updating and is updated every minute, AI, which pulls its information from the internet, will need the same thing. Run your search again every cycle when you do your content reviews. What you search for today, could be vastly different tomorrow. Utilize the people who are taking in the information and ask the class. It was a former student who showed me the research deficiencies of AI when searching for information. I never paid attention to the source listing. We found false sources on three out of seven different searches!
4. Maintain Human Oversite: While AI can enhance training processes, it is essential to maintain human oversight throughout the training process. Trainers should have the ability to review and validate AI-generated recommendations or decisions to ensure they align with training objectives and requirements. You may type into Chat GPT your specific needs, and AI will produce that very thing. It is the genius of AI. However, your oversite is needed with regards to where you want to take your class. Chatbots can be used for support in training programs to provide learners with instant support and guidance. For those automated models, never run it without monitoring. Have you seen the movie “I, Robot (2004)” with Will Smith? Just saying….
5. Tools for Training: AI has extensive tools we can use for training. Gamification can create immersive experiences. Algorithms will analyze learners’ performance in modules to adjust difficulty levels. On the analysis side, AI can use predictive analytics to address skill gaps in an organization proactively.

This article utilized Chat GPT for sourcing and additional sources to complete. It was not copied word for word, just as your content should not be. It is ok, in publishing and in creation of learning material to gain inspiration such as an outline, but your own research and personal experience should guide the lesson.

By Clifton Clarke, courtesy of SBAM-approved partner, ASE.

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